When you invite a driver to your carrier account it will create an inactive driver in the inactive tab. It will also generate an email and send to the driver email account you provided. At times, these emails can get caught by spam or promotion folders in various email services (e.g. Gmail, Outlook, etc.). If your driver did not receive an email invite from BridgeHaul asking them to confirm and reset their password, ask them to check their spam/junk folders.
It also may be the case that the driver created a driver account using the mobile app before being invited by a carrier. if this is the case the email will not be sent and you need to contact Bridgehaul support to ask permission for the driver to allow the carrier to see their logs. We do this to protect the privacy of our drivers/users and prevent unauthorized visibility into a driver location.
You can contact firstname.lastname@example.org with the driver email and the carrier fleet manager email.