During your initial carrier account creation, you are required to use your DOT number to automatically lookup you carrier account information. We utilize the FMCSA web-services site to populate this information. As with many government agencies, their technology can fail or go out of service at a higher frequency than other sites. When this happens you may see the following message:
BridgeHaul has a backup database of most carriers in the event this happens but some newly registered carriers may not be in our database. If this happens please contact firstname.lastname@example.org and we can create your account for you.